We are posting customer feedback given through our follow up email. Each customer who purchased from us or had repair done with us gets an followup email seven days after the order inviting them to either post a feedback on our google page, facebook page or send the feedback directly to us. This is an unfiltered collection of feedback sent directly to us.
We repaired iPad Pro 1st Gen and an iPhone 5 for this customer. CRM Customer ID: 404653 Improvement feedback: Positive feedback: Your repairs are fantastic, and your technician does a wonderful job of explaining. Recommendation Likelyhood: Extremely Likely Service Rating: Very helpful What to do in future: Can you open up an outpost in the […]
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We repaired laptop for this customer. CRM Customer ID: 444201 Improvement feedback: Keep better track of device components. Positive feedback: Comms about job time frames and working within those communicated time frames. Recommendation Likelyhood: Possibly Service Rating: Very helpful What to do in future: Not lose/swap the power adaptor I provided at device check in.
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Customer purchased an iPhone from us. CRM Customer ID: 444338 Improvement feedback: Positive feedback: Staff were extremely helpful to me in choosing a refurbished phone that would suits my (basic) needs. The staff member who helped me also installed the phone case, and went extra distance to fully explain how to transfer from my old
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