CCTV Use Policy


At Device Repair Guy, we are committed to ensuring the safety and security of our customers, employees, and property. This privacy policy outlines the practices around the use of Closed Circuit Television (CCTV) systems that record both video and audio within our premises.

Purpose of CCTV Monitoring

The CCTV system is implemented for the purposes of:

  • Enhancing the safety and security of our customers, employees, and property.
  • Deterring and preventing the occurrence of crime.
  • Assisting in the identification and prosecution of offenders.
  • Resolving customer complaints and disputes.
  • Ensuring compliance with our health and safety policies.
Scope of CCTV Monitoring

CCTV cameras are positioned in strategic locations within and around our premises, including sales floors, entry and exit points, and storage areas. These cameras may capture images and sounds of individuals during their visit to our shop.

Data Collection and Use

The CCTV system captures and records video and audio footage. This footage may be used as evidence in the investigation of criminal activities, safety incidents, or customer complaints. Access to the CCTV footage is restricted to authorized personnel only, such as security staff and management.

Data Retention

CCTV footage is stored securely for a limited period of two weeks after its capture. After this period, the footage is automatically deleted, unless retained for the investigation of an incident or required by law enforcement authorities.

Data Protection

We are committed to protecting the privacy and rights of individuals captured on CCTV footage. Access to CCTV footage is strictly controlled. Only authorized personnel with a legitimate reason will have access to the footage.

Disclosure to Third Parties

CCTV footage will only be disclosed to third parties (such as law enforcement agencies) in the following circumstances:

  • When required by law.
  • As evidence in legal proceedings.
  • When necessary for investigating a crime or incident.
Rights of Individuals

Individuals captured on CCTV footage have certain rights, including the right to request access to footage in which they are identifiable, subject to legal restrictions and our data protection policies. Requests for access can be made in writing to our Privacy Officer.

Updates to the Privacy Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on our website and, where appropriate, notified to you by other means.

Contact Information

For questions or concerns regarding our CCTV Privacy Policy, please contact our Privacy Officer at:

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