Terms of Use & Privacy Policy


If Device Repair Guy proceeds with a repair as per direct communications with you (the customer), you will be liable for paying for the service in full and/or the minimum service charge.
Invoices are payable before collection or before goods are sent back via courier.
In the event that you cannot be contacted after 30 days from service completion and/or assessment, Device Repair Guy will reserve the right to discard your device.
Any charges owing by you under these Terms & Conditions may be billed directly to your account.
Device Repair Guy will not be held liable for phones lost or damaged in transit by courier.
Device Repair Guy will not be liable for any data loss occurring during the repair of your device.
Device Repair Guy will not be held responsible for any damage to the item you have left with them.
Not all repairs/unlocking/data recovery can be successful.


* General Repair – Devices repaired by Device Repair Guy will include a 90 day warranty for parts and/or services used from date of completion of the service.
** Special Repair – Notwithstanding issues arising subsequent to repair or assessment, Device Repair Guy will not be liable for the refund of any deposits or monies paid in the event that a device is proven to have sustained impact damage, liquid damage and/or is a dead device as detailed below.
Devices found to have sustained liquid or impact damage, and devices deemed ‘dead on arrival’ (DOA), will not be covered by the standard 90 day Device Repair Guy part and/or service warranty.
Liquid Damage: Where evidence of moisture, whether caused by liquid, solid or gas, is apparent on or within the device.
Impact Damage: Where evidence of physical damage caused by external force is apparent on or within the device.

Privacy Policy

This Privacy Policy governs the manner in which Device Repair Guy collects, uses, maintains and discloses information collected from customers. This privacy policy applies to the website ( the “Site”) www.devicerepairguy.co.nz and all products and services offered by Device Repair Guy at physical locations.

Personal identification information:

We may collect personal identification information from customers in a variety of ways, including, but not limited to, when customers visit our Site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Customers may be asked for, as appropriate, name, email address, phone number. Customers may, however, visit our Site anonymously. We will collect personal identification information from customers only if they voluntarily submit such information to us. Customers can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information:

We may collect non-personal identification information about Customers whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Customers means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies:

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Data stored on devices we purchase from customers

When we purchase a device from customers, we delete the information stored on the device immediately.
Where possible we restore devices to factory settings, removing the operating system along with all personal and non-personal information and settings.
Where restoring the device to factory settings is not possible due to hardware fault, we physically destroy the storage device to render it unreadable.

Data stored on devices we repair for customers

When we accept devices for repair at our stores we request access to device credentials such as PIN and password. We require this information for the duration of repair process only. We do not store this information in our computer systems or our Site.

How we use collected information:

When you visit our stores or contact us by phone, e-mail or website contact form to enquire about our services we collect information about you, including your name and contact details.

Device Repair Guy may collect and use Customers personal information for the following purposes:

– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests.

How we protect your information:

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

It is usual for payment to be made in face to face transactions with the customer at the time of job completion and not via telephone or email. In the interests of preserving customer privacy, we do not collect or store account numbers, credit card numbers or any personal information related to customer’s payments in our systems.

The only details of customers kept on data files are names, contact details, addresses, invoices itemising work done and customer payment amounts.

Sharing your personal information:

We do not sell, trade, or rent Customers personal identification information to others.

We do not share any of your information with any third party other than our carriers if you require an order to be delivered. They will only have the information they need to deliver your order and will use that information for that purpose only.

The information you provide will be held securely on our data base, accessible only to Device Repair Guy staff and used only for the purpose of delivering the service you request from us.

Security and data retention:

Security measures are in place to protect your information from unauthorised access, unlawful processing, accidental loss, destruction or damage. We will retain your information whilst we are dealing with the services you require from us and for some time afterwards to ensure we can provide the service you need from us and to fulfil any legal requirements.

You may request that all your data be deleted from our records.

Changes to this privacy policy:

Device Repair Guy has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Customers to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms:

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Device Repair Guy
148 Lambton Quay, Wellington 6011
New Zealand

+64 27 531 0155

Published on 12 April 2021

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